Privacy Policy
Last updated: 19 October 2026
This Privacy Policy explains how Aingo Pharma Pvt. Ltd. ("we", "us") collects, uses and protects personal data when you use www.aingopharma.co.in and its enquiry forms. It is written to describe what this website actually does, in line with India's Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000 and its rules.
1. Who we are
Aingo Pharma Pvt. Ltd., SCF-32, Ground Floor, Motor Market, Manimajra, Chandigarh, India. Email: aingopharma@gmail.com · Phone: +91-82880-84022.
2. Information you give us
When you send an enquiry, franchise, product or "Download Product List" form we collect the details you enter:
- your name, mobile number and city;
- your email address and message, if you provide them;
- the product or division you ask about;
- on some forms, if you choose to fill them: state, type of business, drug licence and GST number;
- your consent to be contacted (see our Consent Policy), with the date, time and the page the form was sent from.
We also store the website or campaign that brought you to us (for example a Google search or a link with campaign tags), so we know which pages lead to enquiries.
3. Information collected automatically
- Visit statistics. We use our own analytics only — no third-party advertising or tracking scripts. A first-party cookie with a random identifier lets us count visitors and sessions; the identifier is stored only as a one-way hash. We record the pages viewed, the referring website, the type of device (mobile, tablet or desktop), the browser family, and clicks on call, WhatsApp, download and enquiry buttons.
- IP address. Your IP address is never stored in readable form for statistics: it is shortened (the last part removed) and, for security and spam protection, kept only as a one-way hash.
- Security logs. To protect the website we log suspicious requests (for example attack attempts or repeated failed sign-ins) with the hashed IP address, the browser identification string and the address requested. Addresses that attack the site may be blocked automatically for a period of time.
4. How we use your information
- to answer your enquiry and send you the information you asked for, such as our product list;
- to discuss a possible business relationship, such as a PCD pharma franchise or distribution;
- to contact you by phone call, WhatsApp, SMS or email as described in our Consent Policy;
- to understand, in aggregate, how the website is used and to improve it;
- to keep the website and our forms secure and free of spam;
- to comply with the law.
We process the details you send us on the basis of your consent, and security information for the legitimate purpose of protecting the website and its users.
5. Sharing
We do not sell or rent your personal data. We share it only:
- with service providers who run this website for us — our hosting, content delivery and email provider (Hostinger) — and only as needed to provide those services;
- with authorities, when we are required to by law;
- with a successor business, if our business is reorganised or transferred, under the same protections.
6. Services you choose to use
Some buttons open services run by other companies, which apply their own privacy policies: WhatsApp (when you tap a WhatsApp button), your phone (call buttons), and YouTube (a video loads from YouTube's privacy-enhanced service only after you press play). If a map or a third-party spam check is shown on a page, it is provided by Google or Cloudflare under their own policies.
7. Cookies and similar storage
| Name | Purpose | Kept for |
|---|---|---|
| aingo_vid | Counts unique visitors anonymously (random identifier) | about 13 months |
| aingo_utm | Remembers the campaign that brought you here, so an enquiry can be attributed to it | 30 days |
| Session and XSRF-TOKEN cookies | Keep forms working and protect them against forgery | until you close the browser / about 2 hours |
| Browser storage (cookie notice) | Remembers that you closed the cookie notice | until you clear it |
You can block or delete cookies in your browser settings. The website keeps working without the analytics cookie.
8. How long we keep information
- Enquiries: for as long as needed to respond and to manage any business relationship that follows, then deleted — or earlier if you ask us, unless the law requires us to keep them.
- Visit statistics: detailed records for 395 days; after that only anonymous totals are kept.
- Security logs: generally up to 180 days.
9. How we protect it
The website uses encrypted connections (HTTPS), the administration area is restricted to authorised staff with individual accounts, IP addresses are hashed and the site is monitored for attacks. No method of transmission or storage is completely secure, but we take reasonable care to protect your data.
10. Your rights
You may ask us to tell you what personal data we hold about you, to correct or update it, to erase it, or to stop using it by withdrawing your consent. You may also nominate another person to exercise these rights on your behalf. To do so, write to aingopharma@gmail.com. We will respond within one month. If you are not satisfied with our response, you may complain to the Data Protection Board of India.
11. Children
This website is intended for businesses and professionals and is not directed at anyone under 18. We do not knowingly collect personal data from children.
12. Grievance Officer
Grievance Officer, Aingo Pharma Pvt. Ltd.
Email: aingopharma@gmail.com
Address: SCF-32, Ground Floor, Motor Market, Manimajra, Chandigarh, India
13. Changes to this policy
We may update this policy from time to time. The latest version, with its date, is always published on this page.